PREORDERS
We have multiple ways to preorder our pastries and bread, so you can assure you get exactly what you need, no matter how busy we are!
SAME-DAY PREORDERS
(MONDAY-FRIDAY)
To place a same-day order on WEEKDAYS (Monday-Friday) call our shop number: (615) 712-8150.
We can set aside bread or pastries for you to pick up same-day during our open hours (7AM-6PM).
We will need your name, a call-back phone number, and the estimated time you’ll be in to pick your order up.
PLEASE NOTE: All same-day orders must be paid for at the register. We cannot take payment over the phone. If you’re looking to skip the line, check out our 48-hour advance preorder option.
We CANNOT take same day orders over the phone on Saturdays and Sundays.
We do NOT take same-day orders over the phone for coffee or kitchen items.
48-HOUR ADVANCE PREORDERS
Want to skip the line AND make sure you get all of the items you need? We highly recommend ordering 48-hours ahead of time through our online preordering system. You can preorder for ANY day of the week, as well as place an order for a large quantity of any item(s). When you place your order, you’ll be able to pick a date and time for pickup. When you arrive for your pickup, just let a staff member know the name on your order and we’ll pass it off to you.
For large pastry/bread orders, we recommend preordering through our online store 48-hours in advance regardless of the day of the week so we can be sure we have enough items baked to fulfill your needs. If you need a quantity or item not listed on our store, you can email us at info@dozen-nashville.com to ask for a custom quote.
HOLIDAY
PREORDERS
EASTER PREORDERING OPENS SOON. CHECK BACK HERE AFTER MARCH 26TH TO PREORDER FOR EASTER WEEKEND PICKUP!
For holidays, we offer preordering through a separate online store. All of these preorders MUST be made by the cutoff time listed, and are all pre-paid. You can pick a time and date for pickup, and skip the line when you arrive - just let a team member know the name and # on your order.
For larger holidays, we will have a separate pick-up station set up to pass off your orders.
ORDERING FAQS
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Do you accept pre-orders? How do I place an order?
We accept pre-orders for bread and pastries only with 48 hours notice (BY 2PM) through our online store.
Can’t wait 48hrs? Here’s how to order bread + pastries for same-day pickup: Call our shop (Monday - Friday) at (615) 712-8150 to have pastries and bread set aside from our shop stock! (We ask that you wait in line + pay at the register for same-day set-asides)
We do not set aside items on our busiest days (Saturdays, Sundays and most holidays).
Store hours:
Monday - Friday 7AM-6PM
Saturday - Sunday 7AM-3PM -
Do you accept same day orders?
We can accommodate same-day holds on any available items Monday-Friday via phone. For Saturdays and Sundays (and most holidays) we operate on a first come, first served basis in order to make it fair for customers waiting in line.
*Please note: We do not accept call ahead orders for beverages or savory menu items. We like to keep our food quality as high as possible, and we have found that pre-making savory food causes a decrease in its quality. Our savory team moves quickly, and strives to have your food to you in less than 10 minutes from when you place your order at the register. -
Can I place an order for the next day?
Since we bake everything from scratch daily, we do not accept next-day orders. We need a minimum of 48 hours notice so we can prep the extra ingredients needed to fulfill a pre-order. You can try to place a same-day order by calling our shop (Monday - Friday) at (615) 712-8150 to have pastries and bread set aside from our shop stock!
We do not set aside items on our busiest days (Saturdays, Sundays and most holidays).
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How far in advance do I need to place an order?
We need a minimum of 48 hours for pre-orders but the more notice, the better - especially for large orders. Good things take time! We appreciate your patience and understanding!
NOTE: Online orders must be placed by 2pm! Orders placed after 2pm will automatically get pushed back an additional day.
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How do I pay for my preorder?
If your order is a same-day-set-aside, you will wait in line and pay for your order at the register. If your pre-order is 48 hours in advance, you can check out through our online store using a credit card or plastic/electronic gift card. We don’t accept payment info over the phone or email. (Note: hand written paper gift certificates must be redeemed in-store, in-person, at the register.)
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Do you work with any other delivery services?
We do not work with any food delivery services. Delivery may be available depending on order size, schedule, and driver availability for an additional delivery fee.
Please reach out to info@dozen-nashville.com for more info.
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Do you accept orders for items not on your current menu?
At this time, we’re unable to take special orders for items not listed on our current bread and pastry menus. We do have on-menu specialty items that are not in the shop every day, and those are always available for preorder while listed on our online menu.
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Preorder Cancellation Policy
If you won’t be able to pick up your order, please call to let us know as soon as possible. We understand that life happens, so we try to be flexible and accommodating. If you cancel an order totaling more than $50 within the 24 hours before the scheduled pickup time, you will be invoiced for the order total.
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Refunds + Other Changes
Have a question or need to make an order adjustment? Email us at info@dozen-nashville.com, and our team can help you.
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Do you cater?
While we are not a catering company, we can accommodate orders for larger groups. Please email info@dozen-nashville.com with your requests.
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Return Policy
Bread + Pastries - Due to food safety laws, we cannot accept returns or exchanges for food items once they’ve left the counter.
Merchandise - We accept the return/exchange of unworn and unwashed merchandise with receipt up to 14 days after the purchase.